You have the right to return and get refunded for your purchased product within 7 days from the the purchased date, if the product meets the criteria’s listed in the Return & Exchange policy
(Please notice that the product must be unused and in its original condition, attached with the original/electronic invoice)
Refund Procedure: We will issue a refund to you depending on the method you used for payment, as follows:
- if you paid by cash on delivery, we would issue a refund to your wallet.
- if you paid by credit/debit card, you could choose to have a refund by to your wallet or to your credit/debit card after deducting transactions fees.
Please note :
- Item purchased through vouchers, credit card or through installment service cannot be refunded in cash
- For items purchased on sale, the amount refunded will be the exact amount paid after deducting transactions fees.
Refund Timescale: Your refund request can only be processed online via the return/refund form and shall be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
- if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center.
- if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team.
Final Note: you can cancel your order before in the first 24 hours before dispatch , and if paid by credit/debit card, an automated refund would be provided back to you.